Al Ameen Enterprises
Indian Agriculture Products Refunds And Return Policy
At Al-Ameen Enterprises, we are committed to providing our clients with the highest quality agricultural products. We understand that there may be instances where you need to return a product or request a refund. This policy outlines the conditions under which returns and refunds are processed.
Return Policy
- Eligibility: Returns are accepted only for products that are damaged, defective, or not as per the specifications agreed upon at the time of purchase.
- Time Frame: Any return requests must be made within 24 hours of receiving the shipment.
- Condition of Goods: Products must be returned in their original condition, with all packaging and labels intact.
- Inspection: Upon receipt of the returned goods, Al-Ameen Enterprises will inspect the products to verify the claim.
Refund Policy
- Approval: Refunds will be processed only after the returned goods have been inspected and approved by Al-Ameen Enterprises.
- Method: Refunds will be made using the original payment method or through a mutually agreed-upon alternative.
- Time Frame: Refunds will be initiated within 14 days of the approval of the return.
- Shipping Costs: Return shipping costs will be the responsibility of the buyer unless the return is due to an error on our part.
Exceptions
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- Custom Orders: Customized or special orders are not eligible for returns or refunds unless the products are defective or do not meet the agreed specifications.
- Perishable Goods: Products that are perishable or have a limited shelf life are not eligible for returns or refunds unless they are received in a damaged or defective condition.
Procedure for Returns
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- Notification: Contact Al-Ameen Enterprises at info@alameenenterprises.com to initiate a return request.
- Documentation: Provide a detailed description of the issue and any supporting documentation, such as photographs or quality reports.
- Return Authorization: Wait for a return authorization from Al-Ameen Enterprises before shipping the products back.
- Shipping: Ship the products to the designated address, ensuring that they are properly packaged to prevent further damage.
Dispute Resolution
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- In case of any disputes regarding returns or refunds, the matter will be resolved through amicable negotiation. If a resolution cannot be reached, the dispute will be subject to arbitration in accordance with the rules of the Indian Council of Arbitration.
Amendments
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- Al-Ameen Enterprises reserves the right to amend this Refund & Returns Policy at any time. Any changes will be communicated to our clients in a timely manner.
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At Al-Ameen Enterprises, we are dedicated to bringing the richness of Telangana's agricultural products to the world. Our commitment to quality, sustainability, and customer satisfaction sets us apart as a leading exporter in the industry.
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